The participant from Bulgaria is enduring some challenges. We rejected the criticism since the player failed to respond to our messages and questions.
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The participant from Bulgaria complains about an unsure challenge. The grievance was turned down given that the player stopped responding.
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The participant from Bulgaria had encountered a hold off in his payout resulting from an extended account verification process, which experienced taken 14 hrs as opposed to the promised time by the On line casino. In spite of his multiple makes an attempt to take care of The problem via calls and Are living chats, the situation had remained unresolved. We experienced explained the value of the KYC procedure and prolonged the reaction time by 7 times.
Nevertheless, as a result of player's deficiency of response inside of this period, we had turned down the situation. The participant later on requested to reopen the complaint, citing problems Using the website's messaging method and also the casino's customer care. We had reopened the case and asked for additional information regarding the documents he experienced submitted for verification. Even with this, the player experienced failed to reply all over again, primary us to reject the situation once more.